My vacuum is not suctioning properly. What should I check?
If your Healthy Home Vacuum™ has no or low
suction, please turn off the machine and unplug it, prior to checking the
following. - Ensure the dirt cup is empty. - Check the pre-motor and Airetight™
HEPA filters for debris. Dirty filters can restrict airflow. The pre-motor
filter is located underneath the canister of the vacuum in the pull out tray
labeled "filter". This may be hand washed in cold water with mild detergent.
Reinstall this filter when it is completely dry. The Airetight™ HEPA filter
cartridge needs to be replaced and cannot be washed. This is located on the side
of the machine inside the filter grill. - Check for suction at the end of the
upholstery hose. If the suction is good, continue to check the following: - Make
sure the hose is firmly seated into the hose base of the vacuum. - Make sure the
brush is turning. - Check to ensure the lower hose is not clogged. If the
suction is NOT good at the end of the hose, check for suction at the base of the
machine with the canister removed. If the suction at the base is good, inspect
the hose for cracks or holes and ensure the hose is not clogged. If there is not
good suction at the base of the machine, please contact BISSELL Consumer
Services at 03-963-3030, A representative will assist you.
CLEARING CLOGS DIRT CUP
AREA - Empty the dirt cup. Remove the lower portion of the cup and clean the
screen and check the center tubes for dirt accumulation. - Check the dirt inlet.
This is the opening located behind the canister and is only visible once the
canister is taken off the machine. UPPER HOSE - Detach the hose from the machine
by twisting the hose collar counterclockwise. Push a broomstick into the hose to
push any obstruction to the end of the hose where it can be removed. - Check the
clear diverter area at the back of the machine. When the hose wand is removed
from the base, the diverter should be in the up position. If a clog is visible
near the diverter, remove the divertor cover by removing 7 screws and clear the
obstruction. NOTE: Be careful not to dislodge the gasket. LOWER HOSE - Recline
the machine back and roll it over so the backside is facing up. Remove the
bottom 4 screws from the diverter cover to loosen, and straighten the foot hose.
Look through the hose for obstructions. Push a broomstick through the lower hose
to unclog this. (Any obstruction should exit through the suction path at the
brush roller). If you continue to experience difficulty with the suction power
of your machine, please contact BISSELL Consumer Services at 03-963-3030,
representative will assist you.